Question 1

Do customers need to download an app?

Accepted Answer

No. The loyalty card opens in the phone's browser after a tap or QR scan, and can be added to the Home Screen for one-touch access.

Question 2

How does NFC loyalty work?

Accepted Answer

A LoyaltyTap NFC point sits at your counter. The customer taps their phone, LoyaltyTap identifies their card (or signs them up in seconds) and their progress opens instantly.

Question 3

How does automatic stamping work?

Accepted Answer

The tap itself is the loyalty interaction. LoyaltyTap validates it, adds the stamp and updates the card automatically — the customer confirms nothing.

Question 4

Do staff need to approve stamps?

Accepted Answer

No. Stamping is automatic on a valid tap. Protections like device tokens and cooldowns run in the background, and your team can still redeem rewards from the dashboard.

Question 5

Is LoyaltyTap free for customers?

Accepted Answer

Yes. Customers never pay. The business pays one monthly subscription.

Question 6

Can customers use QR codes?

Accepted Answer

Yes. Every location has its own QR code and a permanent loyalty link as an alternative to tapping.

Question 7

Can customers use Apple Wallet?

Accepted Answer

Apple Wallet is shown as Coming Soon in the app while production configuration is completed. Cards already carry the identifiers a pass needs. Add to Home Screen works today.

Question 8

Can customers use Google Wallet?

Accepted Answer

Same as Apple Wallet: shown as Coming Soon in the app, with cards already wallet-ready. Add to Home Screen works today.

Question 9

Can businesses send push notifications?

Accepted Answer

Yes. From your dashboard you can send branded notifications to your own customers, targeted by stamps, rewards or recent activity.

Question 10

Who receives notifications?

Accepted Answer

Only your own customers who have opted in on their loyalty card and have an active device. No other business can message them.

Question 11

Do customers have to opt in?

Accepted Answer

Yes. Notifications require an explicit opt-in per business, and customers can opt out at any time.

Question 12

How much does LoyaltyTap cost?

Accepted Answer

€29.99 per month plus applicable VAT, with 14 days free. One plan, no tiers.

Question 13

Do I need to enter payment details to start the free trial?

Accepted Answer

Yes. You can create your account and set up your loyalty programme first, but the 14-day free trial only activates once you complete Stripe checkout with payment details. Nothing is charged until day 15 and you can cancel any time from Billing.

Question 14

How do I cancel?

Accepted Answer

From your dashboard, open Billing and cancel. Your subscription stays active until the end of the paid period.

Questions, answered.

Still have a question?